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Quality

REC Indovent: Specialists in Ventilation Technology and Solar Solutions

Guided by our core values, we continuously develop our business, employees, and offerings. Together with our suppliers, we strive to meet customer needs and preferences to deliver high-quality solutions. We take responsibility and collaborate to ensure excellent delivery reliability for our products and services. By consistently looking ahead, driving improvements, offering exceptional service, and maintaining long-term profitability, we will uphold and enhance the strong reputation of our group.

We Put the Customer First

Every employee is responsible for ensuring that REC Indovent maintains high quality. To achieve this, we will:

  • Fulfill the requirements of our customers and relevant stakeholders.
  • Provide products and services that meet both our and our customers’ specifications.
  • Deliver on time and under agreed conditions.
  • Treat all customers positively, with dedication and a strong sense of service.
  • Motivate employees to foster involvement and job satisfaction.
  • Invest in the continuous skill development of our team members.
  • Regularly measure quality outcomes.

At REC Indovent, we always strive to deliver the highest possible service and quality. To ensure that we meet our customers’ expectations, we conduct an annual Customer Satisfaction Index (CSI) survey in collaboration with an external partner. In this year’s 2025 survey, we achieved an outstanding result of 4.40, a testament to how our commitment to customer service makes a difference. At the same time, an employee survey was conducted, where we achieved a strong result of 4.12.

We firmly believe that satisfied employees create satisfied customers – and these results confirm the crucial link between workplace well-being and high customer satisfaction.

We want to extend a big thank you to our customers for your trust and to our employees for the fantastic work you do every day